Occasionally, you may encounter messages such as "No Data" or "Query Failed" within Trajaan, our search intelligence tool. These messages typically indicate a missing parameter, data point, name, or update. While it could be due to a technical bug, it's essential to consider the following factors:
"No Data": This message often appears when there is no data available for the combination of filters applied. For example, if you're attempting to track the search trends for a specific product but apply filters that don't correlate with available data, such as irrelevant time frames or mismatched search terms, you'll likely encounter a "No Data" message.
You can also read this article about the "No Data Policy": https://help.trajaan.io/en/articles/8976079-no-data-policy
"Query Failed": This message can sometimes be resolved with a quick fix. Try refreshing the page or using the shortcut "Ctrl + Shift + R" to clear the cache. Additionally, ensure that your SERPS module settings are correctly configured, particularly regarding the domains you're monitoring. Incorrectly entered domains or misconfigured settings can lead to query failures.
By understanding these messages and considering the suggested actions, you can effectively troubleshoot and address any issues encountered while using Trajaan. If problems persist, don't hesitate to reach out to our support team for further assistance.